Cancellation Policy: Any cancellation or alteration to an order must be made in writing, at least 24 hours prior to delivery. Orders cannot be cancelled once they have been processed and are in transit to the recipient's premises.
Delivery: Paradise Distillers Pty Ltd (or it's distributor, 128 Trading Company Pty Ltd) can not be held responsible for damaged or missing items if authority has been given for a courier to leave a gift at recipient's address without a signature. Proof of delivery may be obtained via our courier partner in this event and verification that the gift was delivered and left, as requested, will be given from the freight company, on request.
Should you enter the incorrect delivery address at the time of ordering, re-delivery to the correct address will be at the customer's expense. Please ensure that as much relevant information as possible is included in the delivery details, as well as the intended recipients first and last name, contact phone number and the street number together with the correct post code and street name. Please note that deliveries cannot be made to a PO box address.
Deliveries will be completed during normal business operating ours: Monday to Friday, 9 AM to 5 PM. No deliveries will be made on weekends and public holidays.
Damaged or broken items: If you receive any product purchased from Paradise Distillers that is broken or damaged on delivery, simply let us know within 3 working days of the date of delivery and we will issue you with an account credit equal to the price paid by you for the broken or damaged items.
Personal Information: Your personal details will never be given or sold to any other parties. When you purchase from Paradise Distillers, you are automatically 'opted in' to receive email updates from Paradise Distillers from time to time, however you can change your preferences at any time by clicking on the 'unsubscribe' link in any of these emails.
Credit Card Information: Credit card information that you provide to us by telephone or online is not kept on file. We securely submit credit card information to our bank for processing. You will need to provide us with your credit card information each and every time that you order.
Office Hours & Weekend Hours: Our office hours are 9.00am to 5.00pm, Queensland time, Monday to Friday. Our office is closed on Public Holidays. If all our phones are busy you will be diverted directly to an answering machine and we will return your call as soon as possible. We understand that your time is too valuable to be kept waiting on hold. All calls made outside business hours will also be diverted to an answering machine and answered on the next business day.
Goods and Services Tax (GST): Our products and services attract a Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of GST.
Responsible Service of Alcohol: Paradise Distillers supports the Responsible Service of Alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Purchaser Representation.
By purchasing from Paradise Distillers the checkout process, the purchaser represents that they and the recipient of the gift being ordered, are over 18 years old. The purchaser accepts that it is an offence to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years. Upon delivery of any gifts containing alcohol, the recipient maybe required to provide a valid ID for proof of age and sign for the goods.